In June 2025, Workato introduced Workato GO, an “AI super app” that unifies deep search, role-based actions, and seamless orchestration across systems with Deep Action™.
At the same time, Workato acquired DeepConverse, a generative AI support automation startup, adding context-aware agents and AI-powered search into its platform.
These moves strengthen Workato’s position as furthest in vision in Gartner’s 2025 Magic Quadrant for iPaaS—and mark a shift toward intelligent, agent-driven integration.
Table of Content
Why This Matters
- Unified Workflows: Workato GO allows users to discover data, take action, and orchestrate workflows from one interface—no app-switching.
- Smarter Support: DeepConverse brings AI-driven, context-aware agents (“AgentX Support”) to improve SLAs and reduce manual workload.
- The iPaaS Evolution: Integration platforms are moving beyond connectivity into orchestration layers powered by AI agents.
Impact for Integration & Automation Teams
Workato’s updates push iPaaS into user-centric intelligence and enterprise-grade governance:
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Contextual Agentic Workflows
AI agents embedded in workflows enable instant actions like “resolve ticket” or “escalate SLA breach.” -
AI-Powered Support
Generative AI automates both routing and understanding, enhancing customer and employee support. -
Governed AI at Scale
DeepConverse’s features will run under Workato’s enterprise controls, ensuring compliance, auditability, and secure governance.
For API People, this proves that AI orchestration must be embedded at the core of platforms—not added on top.
Our Expert View: What Comes Next
| Trend | What It Means |
|---|---|
| Agent-centric interfaces | Interfaces shift from apps to agents. Search → act → orchestrate becomes the new default. |
| Composable agent ecosystems | Pre-built “AgentX” templates (support, finance, HR) will accelerate adoption. |
| Enterprise-grade governance | Audit logging, RBAC, and compliance are essential as AI agents orchestrate across critical systems. |
What professionals should do now
- Test agent-powered workflows in pilot projects
- Build governance around decision-making agents early
- Educate stakeholders on benefits and risks of agent-centric automation
API People: Your Partner in the Agentic Era
decision logic, and enterprise governance inside Workato.
Whether it’s Workato GO, AgentX Support, or custom-built agentic integrations, we design intelligent, auditable workflows that prepare enterprises for the next era of automation.
And that’s just finance—HR, Sales, IT Ops, and Support teams can all benefit from iPaaS-powered automation.
Over to You
- How is your integration stack preparing for AI-powered agents?
- Which use case in your organization could benefit most from an agentic workflow?
